User agreement

1. Who this agreement covers

This agreement concerns the service provider operating under the public name Vibeful. Vibeful Team is the public contact label, not a representation of incorporation. Business contact: 6801, route Transcanadienne, Pointe-Claire (Québec) H9R 5J2, Canada; telephone 514-695-1610. Written requests can be submitted through the legal contact form. An accepted custom project order must identify the actual contracting parties.

“You” means the individual using the website or the business named in an accepted order. Anyone acting for a business must have authority to bind it. Paid business services are intended for adults acting for a business. We do not knowingly offer accounts to children.

2. Acceptance and document priority

Reading a public page does not itself create a paid contract, authorize a charge, or grant consent to marketing. To use an account, you must expressly accept the current agreement through the workspace. We record the account, document version, language and time of acceptance. You can read and print the agreement before accepting.

Mandatory law prevails. A signed project order governs its specific scope, price, timing and deliverables; a signed data-processing addendum governs conflicting processing terms; this agreement governs general use. The acceptable-use policy is part of this agreement. The privacy and cookie policies describe data practices and do not obtain blanket consent or waive privacy rights.

3. What the service does

Vibeful develops business AI tools, integrations and workflow automation. Its outreach workspace helps authorized users research businesses, prepare messages, review drafts and manage sent messages and replies routed into the application. It does not automatically import an entire personal mailbox.

Features depend on the agreed scope and on configured providers. A displayed prototype, sample message or proposed workflow is illustrative unless an order expressly promises it. Production email needs a working sender and reply route. Do not rely on an unconfigured integration as a working service.

4. Accounts and authorized users

Provide accurate account information, protect passwords and connected credentials, limit staff access to their responsibilities, and promptly report suspected misuse through the legal contact form. You are responsible for actions you authorize and for maintaining lawful access to connected systems. We remain responsible for our own obligations and security failures.

Do not share accounts with unauthorized users, bypass authentication or use another workspace’s information. Tell us when an employee’s access should end. We may require proportionate identity or authority verification before changing access or disclosing account information.

5. Project orders and changes

Before custom work starts, both parties must agree in writing on the contracting parties, scope, deliverables, milestones, fees, currency, taxes, dependencies, acceptance criteria, support and any special data requirements. A conversation or website example is not an order. You may correct or reject a proposal before acceptance.

Scope changes require an agreed written change identifying price and schedule effects. Delays caused by missing access, feedback or third-party changes will be discussed rather than silently treated as approval. Silence is not automatic acceptance of a deliverable. Material defects against agreed acceptance criteria will be addressed under the order and applicable law.

6. Fees, subscriptions and cancellation

Only expressly agreed fees are payable. An order or checkout must disclose the total known price, applicable taxes, payment timing, renewal interval and how to cancel before acceptance. Usage charges, provider charges or out-of-scope work need disclosed terms and authorization. A trial does not become paid without clear agreement.

Where a subscription is expressly agreed, cancelling stops future renewals according to the disclosed billing period; it does not remove statutory refund rights. Use the billing portal where available or the legal contact form. We do not treat deleting a browser bookmark or disconnecting a mailbox as cancellation. Purchase availability depends on working payment configuration; existing billing support remains available.

7. Customer materials and permissions

You retain your rights in your documents, contacts, prompts, code and other submitted materials. You grant only the limited rights necessary to host, process and transmit those materials to provide, secure and support the agreed service, including through disclosed service providers.

You must have the rights and lawful basis to submit data and to instruct us to process it. Publicly visible contact information is not an unrestricted licence to collect, reuse or contact a person. Do not upload passwords into prompts, payment-card data, health records or other highly sensitive information unless an appropriate written arrangement and safeguards have first been agreed.

8. Deliverables and intellectual property

Ownership of custom deliverables, source code, licences and transfer conditions must be stated in the project order. Unless an order says otherwise, each party retains its pre-existing software, methods, templates and know-how. Do not assume that paying for work transfers every reusable component or third-party right.

The customer receives the licence expressly agreed for deliverables. Open-source and third-party components remain subject to their own licences, which must be identified where relevant to use or distribution. AI outputs may not be unique or eligible for exclusive protection. Neither party may use the other’s name, logo, confidential project or customer data in publicity without permission.

9. AI output and human review

AI can produce inaccurate, biased, incomplete or fabricated output. Review factual claims, recipient relevance, code, security, legal implications and permissions before acting on output or publishing it. A model-generated citation is not proof that a source supports a claim.

The service is not a substitute for qualified legal, medical, tax or financial advice. Do not use it as the sole basis for decisions affecting a person’s employment, credit, insurance, housing, health or legal rights. Regulated or other high-impact uses require an expressly agreed scope, appropriate expertise and safeguards.

10. Email and outreach responsibilities

You must establish and retain evidence of a lawful basis for every recipient and message, identify the real sending business, provide required contact and mailing information, and honour opt-outs. A business address on a website is not automatically permission to send marketing. Do not use bought or scraped lists without a documented lawful basis.

Review drafts before approval. Automated follow-ups may operate only when enabled and within an authorized campaign; human review of an initial message does not remove responsibility for later messages. The application’s checks assist compliance but do not certify it. Never bypass suppression, sender checks, quotas or provider restrictions. Reply-only sales copy does not remove legally required sender identification or unsubscribe options.

11. Confidentiality

Each party must protect non-public information received for the engagement, use it only for the engagement, and disclose it only to people and providers who need it and are subject to appropriate duties. Exceptions cover information lawfully public, independently developed, already lawfully held, or lawfully received without restriction.

If disclosure is legally required, disclose only what is required and provide notice where lawful. Confidentiality does not prevent reporting wrongdoing or communicating with regulators. Confidentiality duties continue while the information remains confidential; privacy obligations follow applicable law.

12. Personal information and processing

The privacy policy explains the information used for operating the service, rights requests and provider involvement. For customer-controlled data, a written data-processing schedule should set out instructions, purposes, categories, locations, providers, retention and assistance obligations before sensitive or regulated processing begins.

We do not obtain ownership of personal information. Neither this agreement nor a customer instruction permits processing prohibited by law. Material new uses requiring consent must be presented separately before they begin. A customer must not tell its users that a processor or model never retains information without verifying the applicable provider terms and configuration.

13. Security and incidents

We use access controls, encrypted credential storage and other safeguards described in the privacy policy. No system is invulnerable. Report a suspected incident through the legal contact form without including secrets or exploiting it further.

We will assess incidents and carry out notification, recordkeeping and mitigation required by applicable law and an accepted processing agreement. You must cooperate reasonably in containing an incident affecting your users or credentials. No statement here limits a party’s statutory responsibilities.

14. Third-party services and availability

Cloud hosting, AI models, email providers and payment processors operate under their own applicable terms and may change, fail or impose restrictions. We are responsible for our contractual obligations concerning suppliers we engage; we do not promise uninterrupted access to services outside our control.

We may perform maintenance or change features, with reasonable notice of material adverse changes where practical. We will not quietly remove a material paid deliverable or impose a new material charge contrary to an existing order. Any uptime, backup, recovery or support guarantee must be specified in the order.

15. Suspension and ending service

We may restrict access proportionately for credible security threats, unlawful use, serious breach or non-payment of undisputed amounts after notice and a reasonable chance to resolve the issue, except where immediate action is necessary. We will explain the reason where lawful and provide a way to challenge an error.

Either party may end an engagement as the order permits or for an uncured material breach after reasonable written notice. On termination, stop unauthorized use, settle properly due amounts, and arrange export or return of customer material where lawful and technically available. Retention exceptions and deletion are handled under the privacy policy and applicable processing schedule.

16. Refunds and legal guarantees

The refund and cancellation policy describes how to make a request. Nothing in these terms excludes a mandatory consumer guarantee, cancellation right, privacy right, remedy for a service not supplied, or responsibility that cannot lawfully be excluded.

We do not promise a particular revenue, sales conversion, search ranking or AI result. Any specific performance commitment must appear in a written order. General descriptions of helpful outcomes are not guarantees that a particular business result will follow.

17. Liability — important limits

Where law permits and a signed business order does not provide otherwise, each party’s aggregate liability for ordinary contractual claims arising from a paid service is limited to the fees paid or payable for that affected service in the twelve months before the event giving rise to the claim. Any exclusion of indirect losses applies only to the extent lawful and reasonably foreseeable in the agreed business context.

These limits do not apply to fraud, intentional misconduct, gross fault where it cannot be limited, death or personal injury caused by fault, confidentiality or data-protection obligations where limiting liability is unlawful, or any mandatory statutory liability. They do not excuse unpaid agreed fees or permit misuse of another party’s intellectual property. For free public pages, liability is determined by applicable law; we do not claim that nobody can ever be liable.

18. Claims involving third parties

A party receiving a third-party claim related to the engagement should promptly notify the other, preserve relevant evidence and cooperate reasonably. Neither party may admit liability or settle on behalf of the other without authority. Any specific indemnity, defence obligation or intellectual-property claim procedure must be expressly agreed in the project order; there is no unlimited blanket customer indemnity in these terms.

19. Disputes, governing law and language

Contact us through the legal contact form to try to resolve a dispute informally. This does not require you to waive deadlines, contact a regulator only with permission, give up a small-claims remedy, or accept mandatory arbitration. We do not impose a blanket class-action waiver.

An accepted project order must identify governing law and any lawful forum arrangement. In the absence of one, the applicable law and competent courts are determined by ordinary legal rules, including protections that cannot be displaced. French and English versions are available before acceptance. Where Quebec language requirements apply, a French contract must first be provided and any choice of another language must meet those requirements; selecting an interface language alone is not a waiver.

20. Updates, notices and general provisions

The version and date identify these terms. Material changes requiring agreement will be presented for renewed acceptance rather than applied retroactively to an already accepted paid order. Previous accepted terms remain relevant to the period they governed.

Notices may be delivered through the account, an agreed business contact or the legal contact form. No partnership, agency or employment relationship is created. A lawful severance of an unenforceable clause must not remove mandatory protections. Assignment must not reduce the customer’s rights. Failure to enforce one term does not waive it permanently.